Refund and Returns Policy

Last Updated: September 12, 2026

At CaseVoro, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products purchased through our website may be eligible for return, replacement, exchange, or refund.

Website: https://casevoro.com/

By placing an order with CaseVoro, you acknowledge and agree to the terms of this policy.

1. Return Eligibility

We generally accept returns for eligible products when the product:

Is unused and in its original condition.
Is returned with the original packaging, accessories, manuals, tags, and other included items, where applicable.
Has not been damaged, altered, washed, used, or tampered with by the customer.
Is accompanied by valid proof of purchase or order details.
Is returned within the applicable return period specified for the product.

Some products may have different return conditions due to their nature.

Return eligibility may vary by product. Please check the product page or order information for any product-specific return conditions.

2. Return Period

Eligible products must generally be requested for return within 7 days of delivery, unless a different period is specifically mentioned on the product page or communicated by CaseVoro.

The return period begins from the date the order is shown as delivered by the applicable delivery partner.

Requests submitted after the applicable return period may not be accepted.

3. Products Eligible for Return

Depending on the product and its condition, eligible items may include:

Mobile phone cases
Mobile covers
Selected mobile accessories
Selected home essentials
Selected smart-home products
Selected living-room accessories
Other products specifically marked as returnable on the website

Product-specific return restrictions may apply.

4. Non-Returnable Products

Certain products may not be eligible for return or refund, including products that:

Have been used or installed where installation makes the product non-returnable.
Have been damaged after delivery due to misuse or improper handling.
Have been modified or altered by the customer.
Are missing original packaging or essential accessories.
Are personalized or customized specifically for the customer, where applicable.
Are marked as “Non-Returnable” on the product page.
Cannot reasonably be resold due to their nature or applicable hygiene/safety considerations.

Any non-returnable product restrictions will be communicated on the relevant product page or at the time of purchase where applicable.

5. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, we may request:

Order number
Photos of the shipping package
Photos/videos of the damaged product
Photos of the shipping label
A description of the damage
An unboxing video, where available

Please keep the original packaging until the issue has been resolved.

After reviewing the claim, CaseVoro may provide a replacement, refund, or another appropriate resolution depending on the circumstances and applicable law.

6. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us as soon as possible.

We may ask you to provide photographs of:

The product received
Product packaging
Shipping label
Order details

After verification, we may arrange a replacement, return, refund, or other appropriate resolution.

7. Defective Products

If a product is defective or does not function as reasonably expected, please contact us within the applicable return/warranty period.

For electronic or smart-home products, we may first troubleshoot the issue with you.

Depending on the product and circumstances, the resolution may include:

Replacement
Repair, where applicable
Refund
Exchange
Manufacturer warranty assistance, where applicable

The applicable product warranty, if any, will be subject to the manufacturer’s terms.

8. Change of Mind / Wrong Product Selected

Returns for simply changing your mind, ordering the wrong product, selecting the wrong phone model, choosing the wrong size/color, or no longer wanting the product may be accepted only where the product is specifically marked as eligible for such returns.

For phone cases and covers, customers are responsible for selecting the correct:

Phone brand
Phone model
Model variant, where applicable
Size
Color/design

A return may not be accepted if the correct product was supplied but the customer selected the wrong phone model or variant.

9. Return Request Process

To request a return, contact CaseVoro customer support using the contact details provided below.

Please provide:

Order number
Customer name
Product name
Reason for return
Photos/videos where required
Any other information requested by our support team

Our team will review the request and inform you whether the return is approved.

Do not ship products back to us without receiving return instructions from CaseVoro.

10. Return Shipping

Where a return is approved because of:

Damaged product
Defective product
Incorrect product supplied
Product missing from the order

CaseVoro may arrange or reimburse reasonable return shipping costs, subject to verification.

For eligible customer-initiated returns, shipping/return charges may be deducted from the applicable refund where permitted and where communicated to the customer.

11. Return Inspection

Once the returned product is received, CaseVoro may inspect it to determine whether it satisfies the requirements of this policy.

A refund or replacement may be refused where the returned item:

Shows signs of use beyond reasonable inspection.
Has been damaged by the customer.
Is missing parts or accessories.
Has been altered or modified.
Is materially different from the product originally supplied.
Does not satisfy the applicable return conditions.

We will notify you of the outcome after the inspection.

12. Refunds

If your return is approved for a refund, the refund will generally be processed after the returned product has been received and inspected, or after the applicable claim has otherwise been verified.

Refunds may be issued to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

13. Refund for Prepaid Orders

For eligible prepaid orders, approved refunds will generally be processed through the original payment method or another appropriate method supported by the applicable payment provider.

CaseVoro is not responsible for delays caused by banks, payment gateways, or other financial institutions after the refund has been initiated.

14. Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, refunds may require additional information from the customer, such as bank account or other payment details necessary to process the refund.

Customers are responsible for providing accurate refund information.

CaseVoro will not be responsible for delays caused by incorrect banking or payment details provided by the customer.

15. Partial Refunds

In certain circumstances, CaseVoro may provide a partial refund where:

Only part of an order is affected.
Only some products qualify for a refund.
A product has a minor issue for which a partial refund is mutually agreed.
Shipping or other charges are non-refundable under the applicable terms.

The applicable refund amount will be communicated to the customer.

16. Shipping Charges

Original shipping or delivery charges may not be refundable unless required by applicable law or where the return is due to an error attributable to CaseVoro, such as an incorrect product being supplied.

Where a customer voluntarily returns an eligible product for a permitted reason, applicable shipping or return costs may be deducted from the refund.

17. Promotional Products and Discounts

If a product was purchased using a discount, coupon, promotional offer, bundle, or other special pricing, the refund amount may be calculated based on the actual amount paid for the returned product.

If returning one product causes a promotional offer or bundle discount to become invalid, the refund may be adjusted accordingly, subject to applicable law.

18. Order Cancellation

Customers may request cancellation before an order is processed or dispatched.

Once an order has been packed, shipped, or handed over to a delivery partner, cancellation may no longer be possible.

If cancellation is accepted, any eligible refund will be processed according to the applicable payment and refund procedure.

19. Refused or Undelivered Orders

If a customer refuses delivery, provides an incorrect address, or is repeatedly unavailable to receive an order, additional shipping or return-to-origin charges may apply where permitted.

Refunds for such orders may be processed after the product has been returned to CaseVoro and may be subject to applicable shipping or handling deductions.

This does not limit any rights available to customers under applicable law.

20. Exchange / Replacement

Where available, CaseVoro may offer an exchange or replacement instead of a refund.

Replacement availability depends on:

Product availability
Product condition
Reason for replacement
Location
Applicable product restrictions

If the same product is unavailable, CaseVoro may offer an alternative resolution, including a refund where appropriate.

21. Manufacturer Warranty

Some smart-home, electronic, or other products may carry a manufacturer’s warranty.

Where applicable, warranty claims may be subject to the manufacturer’s warranty terms and conditions.

A manufacturer warranty is separate from CaseVoro’s return policy and may have different procedures, coverage periods, and exclusions.

Please check the product documentation for applicable warranty information.

22. Fraudulent or Abusive Returns

CaseVoro reserves the right to investigate and restrict returns where there is reasonable evidence of:

Fraudulent claims
Repeated abuse of the return policy
Product substitution
Intentional product damage
False or misleading information
Unauthorized return shipments
Other misuse of the return/refund process

Any action taken will remain subject to applicable law and customer rights.

23. Refund Processing Time

After a refund has been approved and initiated, the time taken for the funds to reach your account may vary depending on the payment method and financial institution.

Typical processing may take several business days after initiation.

If you do not receive an expected refund within a reasonable period, please contact us with your order details.

24. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or override any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a greater consumer right than the terms stated in this policy, the applicable legal requirement will prevail.

25. Changes to This Policy

CaseVoro may update this Return & Refund Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

We encourage customers to review the policy periodically.

26. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact CaseVoro.

Business Name: CaseVoro