Shiping Policy

Last Updated: September 12, 2026

Thank you for shopping with CaseVoro. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Website: https://casevoro.com/

By placing an order with CaseVoro, you agree to the terms described in this Shipping Policy.

1. Shipping Locations

CaseVoro currently ships products to eligible locations within India.

Delivery availability may vary depending on the product and the serviceability of the delivery address.

Certain remote or restricted locations may have limited delivery availability.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time may take longer during:

Sales and promotional events
Festivals and holidays
High-volume periods
Product launches
Unforeseen operational circumstances

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times may vary based on:

Delivery address
Courier availability
Product availability
Weather conditions
Public holidays
Transportation conditions
Remote-area delivery
Unexpected logistics delays

Delivery estimates are provided for guidance and are not guaranteed unless specifically stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

CaseVoro may offer:

Free shipping on selected orders
Free shipping above a specified order value
Promotional shipping offers
Standard shipping charges for other orders

Shipping charges and free-shipping thresholds may change from time to time.

5. Order Tracking

Once your order has been dispatched, a tracking number or tracking link may be provided through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking information to check the status of your shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

6. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that:

Your delivery address is correct.
Your mobile number is reachable.
Someone is available to receive the package when required.
You respond to courier calls or delivery notifications.

If delivery cannot be completed after the applicable delivery attempts, the package may be returned to the sender.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

Name
House/flat number
Building/street
Area/locality
City
State
PIN code
Contact number

CaseVoro may not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping or re-delivery charges may apply if an order needs to be shipped again because of an incorrect address or customer-provided information.

8. Delayed Deliveries

While we work with our logistics partners to deliver orders within the estimated timeframe, unexpected delays may occur.

Delays may result from:

Severe weather
Natural disasters
Transportation disruptions
Courier operational issues
Public holidays
Government restrictions
High order volumes
Remote-area delivery
Incorrect customer information
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team with your order number.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend carefully checking the contents before accepting it where possible.

If the product inside is damaged, please contact CaseVoro customer support as soon as possible.

We may request:

Order number
Photographs of the package
Photographs of the shipping label
Photographs/videos of the product
Unboxing video, where available
Description of the damage

Please retain the original packaging until your claim has been resolved.

10. Wrong or Missing Items

If you receive:

A wrong product
A wrong phone model/case
A missing item
An incomplete order

please contact us as soon as possible after delivery.

We may request photographs, videos, order details, and other information necessary to verify the issue.

After verification, CaseVoro may provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable locations.

COD availability may depend on:

Delivery location
Order value
Product
Courier availability
Other operational factors

If COD is available for your order, the applicable amount will be payable to the delivery partner according to the payment instructions provided at the time of delivery.

12. Prepaid Orders

For prepaid orders, payment must be successfully completed before the order can be processed and dispatched.

After successful payment verification, your order will proceed through our standard processing and shipping procedure.

13. Shipping Restrictions

Some products may have specific shipping restrictions due to their size, nature, regulatory requirements, or courier limitations.

If a product cannot be delivered to the selected address, we may contact you regarding an alternative delivery option or cancellation/refund where applicable.

14. Multiple Products in One Order

If an order contains multiple products, CaseVoro may ship the products together or in separate packages depending on product availability, warehouse location, size, or logistics requirements.

You may therefore receive multiple shipments for a single order.

15. Refused or Failed Delivery

If a customer refuses delivery or repeatedly fails to accept the package, the shipment may be returned to CaseVoro.

In such circumstances, any refund or re-shipment may be subject to the applicable terms of our Return & Refund Policy and any reasonable shipping or return-to-origin charges where permitted.

16. Delivery Confirmation

An order may be considered delivered once the applicable courier or logistics partner records the shipment as delivered.

If your tracking information shows that an order has been delivered but you have not received it, please contact us promptly so that we can investigate the shipment with the delivery partner.

17. Shipping Partners

CaseVoro may use third-party courier, logistics, and shipping providers to deliver orders.

The availability of a particular courier may depend on the delivery location, product, serviceability, and operational requirements.

Once an order is handed over to the shipping partner, tracking and delivery information may be provided through the applicable logistics system.

18. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact CaseVoro as soon as possible.

Address changes may only be possible if the order has not yet been processed or dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

19. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

For further information, please refer to our Return & Refund Policy.

20. Force Majeure

CaseVoro will not be responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fires
Earthquakes
Severe weather
Government restrictions
Strikes
Transportation disruptions
Civil unrest
Courier disruptions
Internet or system failures
Other unforeseen events

We will make reasonable efforts to resolve shipping issues and resume normal delivery operations as soon as circumstances permit.

21. Shipping Policy Changes

CaseVoro may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage customers to review this policy periodically.

22. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us.

Business Name: CaseVoro